FREQUENTLY ASKED QUESTIONS
If the answer to your questions is not in this list, you are welcome to email us at: info@eauvivejewellery.com
How do you pronounce EAU VIVE?
EAU VIVE is pronounced as "Oh Veev" and is French for 'Living Water'. To see our full brand story, click here.
What payment methods do you accept?
We currently accept: Afterpay, Paypal, Visa, Mastercard, Amex, and all major Card holders.
What is EAU VIVE jewellery made from & is it Hypoallergenic?
The short answer is: Premium stainless steel plated in Gold, using an advanced technique called PVD plating on almost all of our products. And YES! All of our products are hypoallergenic. To see the full list of our jewellery materials, please click here.
How is EAU VIVE Jewellery waterproof?
Almost all of our jewellery is plated using a technique called PVD (Physical Vapour Deposition). This modern way of plating, is much thicker than standard gold plating and uses a vacuum coating process that is environmentally friendly and results in a water & tarnish resistant finish. This means you can shower, sweat and swim in your jewellery. All of our jewellery has a base of premium stainless steel allowing it to remain resistant to water and hypoallergenic.
How is my Jewellery packaged?
Your Jewellery pieces will be packed into a custom luxury EAU VIVE draw jewellery box. Depending on the jewellery piece selected it will be safely placed into a foam insert or a soft draw bag and then into the box to keep it free from dust and damage while in transit. We recommend you store your jewellery in your EAU VIVE draw jewellery box to keep it safe when it is not in use.
How do Promo codes work?
If you have a specific promo code/ coupon, enter it at the checkout in the promo code section to apply the offer. You can only enter 1 discount code at checkout and there may be a limit of 1 use per customer unless otherwise specified.
Which countries do you ship to?
EAU VIVE jewellery ships only to NZ and Australia at this time.
How do I take care of my EAU VIVE jewellery?
To see our full guide on caring for your new Jewellery, please click here.
How does shipping work & what is your return policy?
To see our full return policy, please click here.
How do I choose my ring size?
To see our sizing guide, please click here.