ambassador program terms & conditions
🌀🐚💙
Thank you for joining the EAU VIVE Jewellery Ambassador Program! By participating in our ambassador program, you agree to the following terms and conditions. Please read carefully.We look forward to working with you and growing together!
1. What We Offer
As an EAU VIVE Jewellery ambassador, you can enjoy the following benefits:
-
40% Personal Discount: Receive a 40% discount on your own purchases when your content meets our brand standards.
-
20% Discount for Followers: Share a unique discount code with your followers, giving them a 20% discount on their purchases.
-
20% Commission on Sales*: Earn a 20% commission on all sales made through your unique discount code.
2. Payment Terms for Ambassadors
-
Payment Frequency:
Ambassadors will be paid on the 1st of each month for commissions earned in the previous month. Please allow up to 3 business days for the transfer.
-
Payment Method:
Payments will be made via Wise. Ambassadors must ensure their bank details are accurate and up to date in the affiliate portal.
-
Transfer Fees:
We use Wise to transfer your commission payouts into your bank account. Here’s a breakdown of the current fees:
-
Transfers within New Zealand incur a flat fee of NZD 1.36, regardless of the commission amount. Please take note of this when receiving your commission payout.
-
Transfers from New Zealand to Australia incur a fee consisting of a fixed NZD 1.28 plus a variable fee of 0.23% of the transfer amount.
-
Please note that Wise's pricing structure is subject to change. We recommend checking their official pricing page at wise.com/pricing for the most up-to-date information before transfers are made.
-
Minimum Payout Threshold:
There is no minimum payout threshold. Ambassadors will be paid for all earnings accumulated, regardless of the amount.
-
Tax Responsibilities:
Ambassadors are responsible for their own tax obligations, including any applicable income tax. EAU VIVE Jewellery will not withhold taxes from ambassadors payouts, and ambassadors must report their earnings and handle taxes in accordance with local laws.
-
Commission Calculation:
Commissions are calculated based on the final sale price of the product(s) after any discounts or promotions are applied. Shipping costs are excluded from the commission calculation, so commissions will be based on the product price only.
-
Refunds and Chargebacks:
In the event that a customer requests a refund or a chargeback for a sale made through an ambassador/affiliate link or discount code, the corresponding commission will be deducted from the ambassadors earnings in the following pay cycle, once the chargeback or refund has been processed. This policy ensures fairness by ensuring ambassadors only receive commission on sales that are fully completed and not subject to refund or chargeback.
-
Dispute Process:
If an ambassador believes there is an issue with their payment or commission, they must contact EAU VIVE Jewellery within 30 days of receiving the payment. Ambassadors should provide detailed information about the issue via email at info@eauvivejewellery.com, including any relevant screenshots or transaction details. The business will investigate and attempt to resolve the dispute within 7 business days. Disputes raised after the 30-day window may not be processed.
5. General Program Terms
-
Ambassador Code Usage: Ambassadors are provided with a 40% personal discount code to use. This code must not be misused, shared with unauthorized parties, or distributed inappropriately.
-
Communication and Email Updates: By agreeing to these terms and conditions, the ambassador acknowledges and agrees to receive occasional emails from EAU VIVE Jewellery regarding important updates, changes to the ambassador program, promotional opportunities, or any other relevant information related to their participation in the program. These emails may include information on commission changes, new products, special promotions, or other updates that may affect the ambassadors participation. Ambassadors can opt-out of receiving non-essential communications at any time by following the unsubscribe instructions included in each email.
-
Content Standards: To maintain your eligibility for discounts and commissions, your content must align with the EAU VIVE Jewellery brand values and standards. Ambassadors may not engage in spamming, misleading marketing tactics, or unlawful promotional methods when sharing discount codes. Any content that violates local advertising laws, regulations, or ethical standards, or misrepresents the brand, may result in the termination of the ambassadors participation in the program.
-
Eligibility: Ambassadors must be 18yrs or older. EAU VIVE Jewellery reserves the right to request proof of age (e.g., a driver’s license or passport) from ambassadors to verify eligibility if deemed necessary. Should any misrepresentation of age be discovered, the ambassador agreement may be terminated. Ambassadors must be either a New Zealand or an Australian resident to be eligible for this program.
-
Program Termination: EAU VIVE Jewellery reserves the right to terminate or suspend an ambassadors participation in the program at any time, with or without cause, and for any reason, including but not limited to fraudulent activity, misuse of the program, failure to comply with these terms, or misrepresentation of the brand.
-
Privacy Protection: We are committed to protecting your privacy. Any personal data or financial information you provide in connection with this program will be handled in accordance with our Privacy Policy.
6. Indemnification
Ambassadors agree to indemnify and hold harmless EAU VIVE Jewellery, its ambassadors, officers, employees, and agents from any claims, damages, liabilities, and expenses arising from the ambassadors actions, negligence, or breach of these terms and conditions.
7. Relationship of the Parties
The ambassador is an independent contractor and is not an employee, partner, or joint venturer of EAU VIVE Jewellery. The ambassador is solely responsible for their own business activities, including but not limited to tax obligations, marketing, and compliance with applicable laws.
8. Intellectual Property and Use of Content
Ambassadors are granted a limited, non-exclusive, non-transferable license to use EAU VIVE Jewellery’s trademarks and logos for promotional purposes as long as they are part of the ambassador program. The ambassador agrees not to modify, sublicense, or create derivative works of the intellectual property without written consent. Ambassadors may not use EAU VIVE Jewellery’s intellectual property in a way that could suggest ownership or endorsement outside of the program.
By participating in the ambassador program, ambassadors grant EAU VIVE Jewellery permission to use any content they create in relation to the brand, including but not limited to images, videos, written content, and social media posts, to be used on EAU VIVE Jewellery’s website and in marketing materials. This content may be used for promotional, advertising, and marketing purposes, both online and offline, in connection with EAU VIVE Jewellery’s products and brand. Ambassadors acknowledge that they will not be entitled to any additional compensation for the use of this content beyond their ambassador commission.
9. Limitation of Liability
EAU VIVE Jewellery’s liability for any claim arising out of these terms and conditions shall be limited to the amount of commissions paid to the ambassador in the month immediately preceding the event giving rise to the claim. In no event shall EAU VIVE Jewellery be liable for any indirect, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, or reputational damage, even if advised of the possibility of such damages. Additionally, the ambassador shall not be held liable for any damages, losses, or claims arising from the actions or omissions of other ambassadors or customers using the ambassadors unique code, including but not limited to misuse, fraud, or unauthorized activity.
10. Governing Law and Dispute Resolution
Any dispute shall be resolved through binding arbitration in New Zealand, under the rules of the New Zealand Dispute Resolution Centre (NZDRC). Prior to initiating arbitration, the parties agree to attempt to resolve the dispute through good faith negotiations. The arbitration will be conducted in the English language, and the decision rendered by the arbitrator(s) shall be final and binding.
Please note that in our ambassador program, you will be referred to as an 'affiliate' in our system (powered by GoAffPro), but rest assured that you are a Brand Ambassador for EAU VIVE Jewellery.